Snowberry Cottage

FAQs

What is Snowberry Cottage and what kind of stay do you offer?

Snowberry Cottage is a welcoming holiday cottage on the Isle of Lewis, offering a comfortable base for exploring the island or simply unwinding. The site’s “The Cottage” page describes the space in more detail, and the Photos section helps you get a feel for the rooms and surroundings. Whether you’re planning a short break or a longer escape, you’ll find practical information across the site to help you decide if it’s the right fit for your trip.

How do I check availability and book my stay?

Use the “Book Now” page to view live availability and secure your reservation online in just a few steps. You’ll receive confirmation details by email once your booking is completed. If you have questions before booking—such as date flexibility or special requirements—please reach out via the Contact Us page and we’ll be happy to help.

Do you offer gift vouchers and how are they delivered?

Yes—our gift vouchers are available and can be delivered by post or as a PDF by email, which is perfect for last-minute gifts. They’re a thoughtful way to share a future stay on the island with friends or family. Redemption details, validity, and any terms are explained during purchase and in our T&Cs; if you’re unsure about anything, contact us before buying.

What’s the best way to get to the Isle of Lewis and find the cottage?

Visit “How to get to Lewis” for an overview of travel options and links, whether you’re arriving by air or ferry. Once on the island, the “How to Find Us” page and Contact Us / Map provide directions to the cottage and practical arrival guidance. We recommend checking travel schedules in advance and allowing extra time during peak seasons or in poor weather.

Where can I see photos and read reviews from previous guests?

Browse the Photos page to explore the cottage and surroundings before you book. For feedback, head to the Reviews page, which features reviews left directly with us, and on Google. These first-hand experiences can help you get a balanced view of what to expect during your stay.

Do you provide accessibility information?

Yes. Our Accessibility page outlines key details about access, features, and any considerations that may help you plan a comfortable visit. If you have specific questions or need clarifications—such as dimensions or particular arrangements—please contact us so we can advise before you book.

What facilities are included and what should I bring?

The best place to see what’s included is “The Cottage” page, which describes the spaces and facilities, along with the Photos gallery. We also indicate what’s typically provided for a comfortable stay and what guests might like to bring for personal preference. If there’s something important to your plans, get in touch and we’ll confirm before you travel.

When are check-in and check-out, and how will I receive arrival details?

Exact check-in and check-out information is provided in your booking confirmation and pre-arrival email, along with directions and key details. If your travel plans change or you expect to arrive late, please let us know in advance so we can advise. We aim to make arrivals smooth and will share any updates promptly.

What is your cancellation or changes policy?

Our current terms, including cancellation timelines, changes, and any fees, are set out in the T&Cs linked in the website footer. Our cancellation terms are a full refund (excluding the non refundable £50 deposit) if cancelled 15 or more days prior to arrival. Cancellations within 14 days will not be refunded. Changes can be made to your booking (subject to availability) free of charge.

How can I contact you or view your location on a map?

Visit the Contact Us / Map page for our contact details and location information. We are also on Google Maps. Look up "Snowberry Cottage"

Do you have a sustainability policy?

Yes—our Sustainability page explains the steps we take to reduce our environmental impact, along with tips on how guests can help during their stay. We believe small actions add up, from mindful resource use to supporting local businesses. If you have ideas or needs related to sustainable travel, we’d love to hear from you.

What is there to see and do nearby?

Start with the “Things to See and Do” page for curated highlights, from scenic walks and beaches to cultural and historical sites. Our Blog also shares seasonal ideas, local insights, and inspiration to help you plan your itinerary. If you have particular interests, tell us and we’ll point you to relevant options.

How do you use cookies, and can I control them?

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data. You can accept or decline cookies via the consent banner, and you can learn more about how we handle data in our Privacy Policy.

Are you pet friendly?

I'm afraid we do not accept dogs other than service dogs.

Do you have Wifi?

We do have WiFi! WiFi is available throughout the Cottage and is free of charge. WiFi login details are provided in our guest handbook on arrival.

Do you have a minimum night stay?

During the summer months (April to September), we have a minimum three night stay. Occasionally, if there are small gaps, we may reduce this, but not on request, we are afraid. We both work full time, so it can be tricky to turnaround the Cottage. During the winter months we may reduce our minimum night stay. In extraordinary circumstances, there may be times where we have to extend the minimum night stay, but these are extremely limited occasions.