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Privacy Policy for AIProfiles

Last updated: 08/09/2025

AIProfiles (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service (“Service”).

1. Information We Collect

We collect and process the following types of information:

  1. Information you provide directly:
    • Business profile information, including company details, employee information, FAQs, images, and other content uploaded to create your AI-friendly profile.
    • Account registration details such as name, email address, and password.
  2. Information collected automatically:
    • Usage data, IP addresses, browser and device information, pages visited, and analytics collected when you interact with the Service.
  3. Payment information:
    • Billing and payment details processed securely via Stripe.

By providing information or uploading content to the Service, you consent to its storage, processing, and structured display as part of your AI-friendly profile.

2. How We Use Your Information

  1. To provide, maintain, and improve the Service, including hosting your business profile and structured data.
  2. To process payments and manage subscriptions.
  3. To communicate with you about updates, support, or promotional offers.
  4. To comply with legal obligations and enforce our Terms of Service.
  5. To analyse usage, enhance AI discoverability, and improve the Service.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  1. Consent: You agree to our processing when creating an account or using the Service.
  2. Contractual necessity: Processing is required to provide our Service and manage subscriptions.
  3. Legal obligation: To comply with applicable laws and regulations.
  4. Legitimate interests: To secure, operate, and improve the Service effectively.

4. Sharing and Disclosure

  1. We do not sell or rent your personal data to third parties.
  2. We may share data with third-party service providers (e.g., Stripe, hosting providers) to provide the Service.
  3. We may disclose data if required by law or to protect our rights, property, or safety.
  4. Aggregate or anonymised data may be shared for analytics, research, or service improvements.

5. Data Retention

We retain personal data and profile content for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your subscription, we may retain limited information for record-keeping and legal compliance.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  1. Access the personal data we hold about you.
  2. Request correction of inaccurate or incomplete data.
  3. Request deletion of your personal data (subject to legal obligations).
  4. Object to or restrict processing in certain circumstances.
  5. Withdraw consent at any time where processing is based on consent.
  6. Request portability of your data.

7. Security

We implement reasonable technical and organisational measures to protect your data against loss, theft, unauthorised access, disclosure, or modification. However, no method of transmission over the Internet or electronic storage is completely secure.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, maintain security, and analyse usage of our Service. The cookies currently in use are:

  1. XSRF-TOKEN: Used to prevent Cross-Site Request Forgery (CSRF) attacks and ensure the security of your account actions.
  2. aiprofiles_session: Maintains your login session and keeps you authenticated while using the Service.

You can manage or delete cookies via your browser settings. Please note that disabling these cookies may affect the functionality and security of the Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or through the Service. Continued use of the Service after changes indicates your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@18aproductions.co.uk
Address: 1 Cornhill, Ilminster TA19 0AD
Phone:01179 680989