Privacy Policy for AIProfiles

1. Information We Collect

We collect and process the following types of information:

1. Information you provide directly:
   • Business profile information, including company details, employee information, FAQs, images, and other content uploaded to create your AI-friendly profile.
   • Account registration details such as name, email address, and password.
2. Information collected automatically:
   • Usage and technical data, such as IP addresses, browser and device information, pages visited, and interactions with the Service, including, where permitted, marketing and conversion data.
3. Payment information:
   • Billing and payment details processed securely via Stripe.

By providing information or uploading content to the Service, you consent to its storage, processing, and structured display as part of your AI-friendly profile.

2. How We Use Your Information

1. To provide, maintain, and improve the Service, including hosting your business profile and structured data.
2. To process payments and manage subscriptions.
3. To communicate with you about updates, support, or promotional offers.
4. To comply with legal obligations and enforce our Terms of Service.
5. To analyse usage, enhance AI discoverability, and improve the Service.
6. To measure the effectiveness of our marketing campaigns and understand how users find and interact with the Service, where consent has been given.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

1. Consent: Where required, such as for marketing and advertising cookies, you provide consent via our cookie controls.
2. Contractual necessity: Processing is required to provide our Service and manage subscriptions.
3. Legal obligation: To comply with applicable laws and regulations.
4. Legitimate interests: To secure, operate, and improve the Service effectively.

4. Sharing and Disclosure

1. We do not sell or rent your personal data to third parties.
2. We may share data with third-party service providers (e.g., Stripe, hosting providers) to provide the Service.
3. We may disclose data if required by law or to protect our rights, property, or safety.
4. Aggregate or anonymised data may be shared for analytics, research, or service improvements.
5. This may include marketing and advertising partners where you have provided consent.

5. Data Retention

We retain personal data and profile content for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your subscription, we may retain limited information for record-keeping and legal compliance.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

1. Access the personal data we hold about you.
2. Request correction of inaccurate or incomplete data.
3. Request deletion of your personal data (subject to legal obligations).
4. Object to or restrict processing in certain circumstances.
5. Withdraw consent at any time where processing is based on consent.
6. Request portability of your data.

7. Security

We implement reasonable technical and organisational measures to protect your data against loss, theft, unauthorised access, disclosure, or modification. However, no method of transmission over the Internet or electronic storage is completely secure.

8. Cookies and Tracking

We use cookies and similar technologies to maintain the security and functionality of the Service. With your consent, we also use optional marketing and advertising cookies to measure the effectiveness of our campaigns and understand how users interact with AIProfiles.

1. XSRF-TOKEN: Used to prevent Cross-Site Request Forgery (CSRF) attacks and ensure the security of your account actions.
2. aiprofiles_session: Maintains your login session and keeps you authenticated while using the Service.

Marketing and advertising cookies:
With your consent, we use marketing and advertising technologies provided by third parties such as Meta (Facebook) to measure conversions, understand how users arrive at the Service, and evaluate the effectiveness of advertising campaigns. These technologies may set cookies or use similar identifiers on your device. You can withdraw your consent at any time via our cookie controls.

You can manage or delete cookies via your browser settings. Please note that disabling these cookies may affect the functionality and security of the Service.

Cookie names and technical details may change over time as third-party services are updated; we describe cookies by purpose rather than maintaining a fixed list.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or through the Service. Continued use of the Service after changes indicates your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@18aproductions.co.uk
Address: 1 Cornhill, Ilminster TA19 0AD
Phone:01179 680989